Experience: 1–3 Years


Job Summary
We are seeking a detail-oriented and performance-driven Quality Analyst (QA/QC) to join our growing team. The ideal candidate will have hands-on experience in monitoring and auditing US & UK travel processes, ensuring adherence to quality standards, compliance requirements, and operational excellence. The candidate should possess strong analytical abilities, excellent communication skills, and a proactive approach toward process improvement.

Key Responsibilities

• Monitor, evaluate, and audit customer interactions, including calls, chats, and emails, to ensure quality standards are consistently maintained.
• Identify process gaps, compliance issues, errors, and opportunities for performance improvement.
• Provide constructive, actionable, and timely feedback to agents and operational teams.
• Analyze quality trends, performance metrics, and customer interactions to recommend improvement strategies.
• Ensure compliance with established quality frameworks, company policies, and US & UK travel industry standards.
• Collaborate closely with operations, training, and management teams to enhance service quality and operational efficiency.
• Maintain quality scorecards, audit reports, compliance records, and performance documentation.
• Participate in calibration sessions and quality review meetings to maintain consistency in evaluations.
• Support continuous improvement initiatives aimed at enhancing customer experience and process effectiveness.

Required Skills & Qualifications

• 1–3 years of experience as a Quality Analyst/Quality Controller in the Travel Industry.
• Mandatory experience in US & UK Travel Processes.
• Strong understanding of quality monitoring, auditing methodologies, and compliance standards.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to provide feedback effectively.
• Ability to work under pressure and confidently manage stakeholder interactions.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Proficiency in preparing quality reports and performance analysis.
• Good knowledge of MS Excel, reporting tools, and quality management practices.

Preferred Qualifications

• Graduate in any discipline.
• Experience in international travel sales, customer support, or travel operations will be an added advantage.
• Knowledge of quality improvement methodologies and performance management frameworks.

Why Join Us?

• Opportunity to work with a fast-growing and dynamic organization.
• Competitive salary package with performance-based incentives.
• High-performance work environment focused on excellence and career growth.
• Continuous learning, skill development, and advancement opportunities.
• Exposure to international travel processes and quality management best practices.

Key Competencies

• Quality Monitoring & Auditing
• Compliance Management
• Process Improvement
• Data Analysis & Reporting
• Stakeholder Management
• Coaching & Feedback Delivery
• Problem Solving
• Attention to Detail

Apply Now

Interested candidates are invited to share their updated resume for consideration.
dynamichiresolutions@outlook.com
 8510004806 | 8744008593