Job Title: International Cruise & Travel Sales Executive
Location: Gurgaon, Haryana
Job Type: Full-Time
Working Days: 6 Days a Week
Shift Timing: 11:30 PM – 8:30 AM (UK Process)

About the Role

We are looking for an experienced and target-oriented International Cruise & Travel Sales Executive to join our team in Gurgaon. The ideal candidate should have strong experience in international travel or cruise sales, excellent communication skills, and hands-on knowledge of GDS systems for flight reservations and travel bookings.

The candidate will be responsible for handling customer inquiries, converting leads into confirmed bookings, selling international cruise holidays, flight tickets, and holiday packages, and ensuring a high level of customer satisfaction throughout the booking journey.

Key Responsibilities

• Sell international cruise holidays, flight tickets, and international holiday packages to customers.
• Handle customer inquiries through calls, emails, and other communication channels.
• Follow up with prospective customers and effectively convert leads into confirmed bookings.
• Understand customer travel requirements and recommend suitable cruise packages, destinations, flights, and holiday options.
• Prepare and share travel quotations, detailed itineraries, and booking confirmations.
• Handle the complete booking process, including reservations, amendments, cancellations, and relevant documentation.
• Use GDS systems for flight searches, reservations, ticketing, and travel bookings.
• Build and maintain strong relationships with customers and provide excellent pre-sales and after-sales support.
• Achieve and consistently exceed monthly sales targets and revenue goals.
• Maintain accurate records of customer interactions, leads, bookings, and sales activities.
• Stay updated with the latest cruise products, international destinations, travel offers, promotions, and seasonal deals.
• Coordinate with internal teams, cruise operators, airlines, and other travel partners to ensure smooth booking and service delivery.
• Handle customer concerns professionally and ensure a positive customer experience.

Requirements

• Minimum 5 years of relevant experience in Cruise Sales, International Travel Sales, or International Holiday Sales.
• GDS knowledge is mandatory; hands-on experience with systems such as Amadeus, Sabre, or Galileo is preferred.
• Strong knowledge of international travel products and destinations.
• Experience in selling or handling international cruise products will be highly preferred.
• Excellent verbal and written communication skills.
• Strong sales, negotiation, customer handling, and relationship management skills.
• Proven ability to work in a target-driven sales environment.
• Ability to independently manage leads and convert them into successful bookings.
• Strong problem-solving skills and a customer-focused approach.
• Willingness to work in a UK Process / Night Shift.

Key Skills

International Travel Sales | Cruise Sales | GDS | Flight Ticketing | Holiday Packages | Lead Conversion | Sales Target Achievement | Customer Relationship Management | Travel Quotations | Itinerary Planning | Booking Management | After-Sales Support